• Fabulous Retreat

    Posted on January 20, 2019 by Jean D for Health and Fitness,Luxury - Rancho La Puerta - Health/Fitness in Tecate, Mexico
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    What did you like best about your experience?

    I loved the variety of classes and lectures. Instructors and staff were amazing. The food was quite good and healthful. Landscaping was spectacular. Administration and other staff were extraordinarily helpful and kind.

    Would you book another trip to this destination or with the same tour company?

    Yes

    Would you recommend them to a friend?

    Yes

    If you booked your trip through Just Spas and Adventures, please tell us about your experience working with us

    Jill was an amazing resource. She helped me find a room that met my needs when none appeared available. She also gave me great suggestions and guidance on things like travel time, tipping, when to book appointments, meeting points etc. Most helpful was her suggestion I arrive in San Diego a day ahead which enabled me to get a full day of activities on my 1st day at the Ranch. Jill also helped me in an emergency. I forgot my passport. Jill was immediately responsive, contacted the Ranch and got back to me promptly on next steps so I didn't miss a minute of my trip.

    Were you satisfied with the service you received from Just Spas and Adventures?

    Yes

    If Yes, would you recommend us?

    Yes

    Is there anything we can do to improve our service?

    Not a thing!

    Other Comments

    Solo dining at dinner at the Ranch was awkward. It may have been a coincidence that I traveled the same week as several very large returning groups. I was seated with partial tables which often had been having their entrees when I arrived to began my 1st course. They were long-time friends and fully engaged in their own conversation, so it was uncomfortable to try to join in the dialogue and be at very different stages of the meal. The staff wasn't overly accommodating of a solo traveler who preferred to eat alone and read on occasion. I'd suggest they begin a table designated for solo travelers as well as offer the opportunity read at dinner alone or seated with others upstairs.